Refund and Return Policy Print

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Refund and Return Policy For EZ-COM LLC:

Wilson Cellular Boosters: Wilson Cellular Boosters have a 30-day refund/return policy from the date of purchase presuming that the item condition is "like new" and all materials are returned with the unit (box, papers, etc). Customer shall pay for return shipping with a tracking number after obtaining an RMA from EZ-COM. After 30 days, the warranty must be used. EZ-COM can an will assist with the warranty process. The warranty on Wilson products is for 3 years from the date of purchase.

Routers, hotspots, and all other physical items: The refund/ return policy for these item is 14 days from the date of purchase presuming that the item condition is "like new" and all materials are returned with the unit (box, papers, etc). Customer shall pay for return shipping with a tracking number after obtaining an RMA from EZ-COM. PLEASE NOTE: Router must be RECEIVED back to us within 14 calendar days from the date of order to be accepted (unless other authorization has been received from management).

Internet Service (AT&T, T-Mobile, or Verizon): Internet service is not refundable for any reason. The service is a pre-paid month-to month service that has no contract and may be cancelled at any time. EZ-COM is able and willing to answer any and all question you may have, as well as to assist with any difficulties you may experience. We ask that you be sure of your purchase before placing your order as it cannot be refunded for any reason.

TV service (www.SimplyTheBest.tv): Streaming TV service is not refundable for any reason. The service is a pre-paid month-to month service that has no contract and may be cancelled at any time. EZ-COM is able and willing to answer any and all question you may have, as well as to assist with any difficulties you may experience. We ask that you be sure of your purchase before placing your order as it cannot be refunded for any reason. Please do keep in mind, streaming TV service requires aprox 10mb of speed for a HD stream, and about 4-5 for a SD stream. Bear this in mind if you have a low speed provider, or if you are on mobile internet service which can vary from location to location. Please ask any questions before purchase as the service is non-refundable.


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